Terms of service
OPERATOR AND COMPANY INFORMATION
This website is operated by Safegear GmbH. Throughout the site, "we", "us" and "our" refer to Safegear GmbH.
All purchases made via this website are contracted with:
Safegear GmbH
Dennlerstrasse 18B, CH-8048 Zürich, Switzerland
UID: CHE-178.641.763 · VAT No.: CHE-178.641.763 MWST
Email: info@safegear.com | Phone: +41 44 586 0202
RELATED POLICIES
These Terms are to be read together with our Shipping Policy, Refund Policy and Privacy Policy, which form part of your agreement with us. Where those policies describe a process in more detail, that description applies.
1. GENERAL & ACCOUNT TERMS
1.1 By accepting these Terms, you confirm that you are of legal age (18 years) or are acting with the consent of your legal representative.
1.2 To buy products or services, you may need to provide personal details (email, billing, payment and shipping address). You confirm that this information is accurate, current and complete.
1.3 You are responsible for keeping your account credentials confidential. You may not transfer your account to any third party.
1.4 We may refuse service, close accounts or cancel orders if these Terms are breached.
2. PRODUCTS, PRICES AND TAXES
2.1 Product descriptions: We make every effort to show the colours, specifications and images of our products accurately. Your screen settings may affect how they look.
2.2 Prices for Switzerland and Liechtenstein: Prices are in Swiss francs (CHF) and include Swiss VAT at the statutory rate (currently 8.1%). Deliveries to Switzerland and Liechtenstein are delivered duty paid: no further import duties or charges are due on delivery. Delivery and installation costs are shown separately before you place your order.
2.3 Deliveries outside Switzerland and Liechtenstein: For other countries, the checkout shows the price, currency and whether import duties and local taxes are included. Where they are not included, they are payable by the recipient.
2.4 Price changes: We may change prices, discounts and availability at any time. The price that applies is the one shown when you submit your order.
2.5 Business customers: Where you buy as a business or public authority, prices may be shown excluding VAT. Swiss VAT is added at checkout where it applies.
3. ORDERS AND CONTRACT FORMATION
3.1 Offer: By clicking the order button, you make a binding offer to buy the products in your basket.
3.2 Receipt: We confirm receipt of your order by email straight away. This receipt does not yet accept your order.
3.3 Contract: The contract is formed when we send you an order confirmation or ship the goods, whichever comes first.
3.4 Cancellation by us: We may cancel an order before shipping if there is an obvious pricing error, a technical error, a stock shortage or an obstacle to delivery. Any payment already made will be refunded in full straight away.
4. PAYMENT
4.1 Payment methods: You can pay with the methods shown at checkout, such as credit/debit cards, bank transfer or other payment providers.
4.2 Reservation and charging: Card payments may be reserved when you place your order. The card is charged when the goods ship, or when production starts for made-to-order goods.
4.3 Invoice purchases (B2B): For approved business customers, invoices are payable within the agreed terms. If payment is late, default interest of 5% a year applies (Art. 104 CO), unless a different rate has been agreed.
5. RETENTION OF TITLE (B2B)
For business customers buying on invoice or credit, the goods remain our property until the full price, including shipping, taxes and any default interest, has been paid. We may register the retention of title in the register of the competent debt collection office (Art. 715 Swiss Civil Code).
6. SHIPPING, DELIVERY AND TRANSPORT DAMAGE
6.1 Delivery times: Delivery times on the website are estimates. We are not liable for delays caused by carriers, customs or force majeure.
6.2 Split deliveries: Orders with several items (e.g. a heavy safe and a fire extinguisher) may ship separately and arrive on different days, at no extra cost to you.
6.3 Delivery conditions: Freight is delivered to the kerbside or ground floor, unless placement or installation has been booked in advance.
6.4 Failed delivery: If you are not present at the time agreed with the carrier, we may charge the cost of a new delivery.
6.5 Transport damage:
- Risk passes to you when you receive the goods.
- Check the outer packaging on delivery. If it is visibly damaged, note this on the carrier's delivery note ("received with reservation") before signing, or refuse the shipment.
- Report hidden damage found after unpacking to us without delay, with photos of the product and packaging. Keep the original packaging for the carrier's claim.
7. PLACEMENT AND INSTALLATION OF SAFES
7.1 Specialist partners: Carrying safes into buildings, placing them and anchoring them is done by specialist partners.
7.2 Access and floor load:
- You are responsible for making sure that the route (door widths, stairs, lift load limits) and the floor at the destination can carry the weight of the safe.
- We and our partners are not liable for damage to floors or buildings caused by insufficient load capacity, unless we or our partners acted with intent or gross negligence.
7.3 Extra effort: Prices for delivery and installation assume normal, obstacle-free access. If conditions on site need extra measures (e.g. floor protection or stair-climbing equipment), we may charge for them afterwards.
7.4 Presence: You or someone you authorise must be present during placement and anchoring. Before work starts, please check that the product matches your order (model, colour, size and lock).
7.5 Hidden pipes and cables: You must tell the installers about hidden pipes, cables or underfloor heating before drilling. We and our partners are not liable for damage to installations we were not told about, unless we acted with intent or gross negligence.
7.6 Installation fees: Installation and anchoring fees are not refundable once the work has started with your consent.
8. RIGHT OF RETURN (CONSUMERS ONLY)
Swiss law does not give a right of withdrawal for online purchases. As a consumer, we nevertheless give you a voluntary right to cancel your purchase within 14 days without giving a reason. Consumers in Liechtenstein or another country whose law gives a statutory right of withdrawal keep that right, together with any more favourable terms of that law.
8.1 Period: The 14 days start on the day you (or a third party you name) receive the goods, or the last item of an order with several items.
8.2 Notice: Send us a clear written notice, e.g. by email to info@safegear.com. You can use the form in section 22. Refusing to accept the delivery is not enough on its own.
8.3 Return: Return the goods without undue delay and no later than 14 days after your notice. You pay the direct cost of the return. Heavy safes must go back by freight carrier, and that cost can be high depending on weight and distance.
8.4 Condition: You are liable for any loss in value caused by handling the goods beyond what is needed to check their nature, characteristics and function (as you could in a shop).
8.5 Refund: We refund all payments received from you, including the standard delivery cost, within 14 days of receiving your notice. Extra costs for a delivery option other than standard delivery are not refunded. If you return only part of an order, the delivery cost is not refunded. We may hold the refund until we have received the goods back or proof that you have sent them.
8.6 Business and public-sector customers: The right of return applies to consumers only. Business and public-sector customers have no right of return.
9. EXCLUSIONS FROM THE RIGHT OF RETURN
The right of return does not apply to:
- goods made to your specifications or clearly personalised (e.g. custom dimensions, special locks or combinations, special colours);
- services such as installation or maintenance once they have been fully performed.
10. WARRANTY AND DEFECTS
10.1 Consumers: The statutory warranty for defects applies (Art. 197 ff. CO). Claims become time-barred 2 years after delivery (Art. 210 CO). Please report defects to us promptly after you discover them. If the goods are defective, we will first repair or replace them. If that is not possible or fails, you may cancel the purchase or ask for a price reduction.
10.2 Business customers: For business purchases, the warranty is 12 months from delivery, unless a longer warranty is stated on the product page or agreed otherwise in writing. Business customers must inspect the goods on receipt and report defects immediately (Art. 201 CO).
10.3 Exclusions: The warranty does not cover normal wear, improper care, failure to follow the operating instructions, repairs by others, external force, or consumables (e.g. batteries in electronic locks).
11. USER MANUALS
Manuals may be supplied in English or in digital form (PDF, video or online documentation on our website). If you need help using a product because of the language, please contact us.
12. LIABILITY
12.1 Within the limits of the law, we are not liable for indirect or consequential damage, such as lost profit, business interruption or loss of data.
12.2 This does not limit our liability for intent or gross negligence (Art. 100 CO), for personal injury, under the Product Liability Act, or any other liability that cannot be excluded by law.
13. INTELLECTUAL PROPERTY
All content on this website (text, graphics, logos, images, downloads, software and media) belongs to Safegear or its content suppliers and is protected by copyright, trademark and other laws. You may not copy or redistribute it without our prior written consent.
14. RELATIONSHIP WITH SHOPIFY
Our shop runs on the Shopify e-commerce platform. Your purchase contract is with Safegear GmbH, not with Shopify.
15. PROHIBITED USE AND AUTOMATED AGENTS
You may not use the site or its content: (a) for any unlawful purpose; (b) in breach of international or local laws; (c) to infringe intellectual property rights; (d) to send malicious code or viruses; (e) to collect other people's personal data; or (f) with unauthorised scraping tools, AI crawlers or agents that imitate human use without identifying themselves through standard headers.
16. INDEMNIFICATION
You agree to indemnify Safegear GmbH, its group companies, partners, officers, employees and suppliers against third-party claims, including reasonable legal costs, that arise from your breach of these Terms or of the law.
17. SEVERABILITY AND LANGUAGE
17.1 If any provision of these Terms is invalid, the rest remain in force.
17.2 These Terms are written in English, and translations are provided for convenience. If they differ, the English version applies, unless mandatory law in your country of residence says otherwise.
18. GOVERNING LAW AND JURISDICTION
18.1 These Terms and all contracts with us are governed by Swiss law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
18.2 The place of jurisdiction is Zürich, Switzerland.
18.3 Consumers: The mandatory rules of the country where you live remain unaffected, including the right to bring a claim in the courts of your place of residence.
19. COMPLAINTS
If you have a complaint about a purchase or service, please contact us first at info@safegear.com so that we can try to resolve it directly.
20. CHANGES TO THESE TERMS
The current version of these Terms is always on this page. We may change them by publishing a new version. The version in force when you place your order applies to that order.
21. CONTACT
Safegear GmbH, Dennlerstrasse 18B, CH-8048 Zürich, Switzerland
Email: info@safegear.com · Phone: +41 44 586 0202
22. RETURN FORM (CONSUMERS)
(Fill in and send this form only if you want to cancel the contract.)
To: Safegear GmbH, Dennlerstrasse 18B, CH-8048 Zürich, Switzerland · info@safegear.com
I/We (*) hereby cancel my/our (*) contract for the purchase of the following goods (*) / the provision of the following service (*):
Ordered on (*) / Received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if sent on paper): ____________________
Date: ____________________
(*) Delete as appropriate.